I like the layout. I like the search engine the most. I had no download issues other than it took a long time to do, acceptable given the traffic. I love Smith Micro tech support who actually seem to know what they are talking about unlike others. They are professional and were very thorough. Once this program is cleaned up it will be the best damn thing since sliced bread. however, I am not going to jump through hoops yet because I can't use mine. I am not really all that upset about it. What irritates me is that some are suggesting that I am an "art button" noob and my problem is not relevant and therefore is utter crap and shouldn't be posted.