Yep, I've just got the UPS note through my door - the £29.42 charge is more than 30% of the cost of the software and shipping and handling and there is no explanation or breakdown of the charges either on the note or on their website.

Checking with customs, there should be import duty and VAT due but that doesn't come to anyway near the £29.42 - clearly the extra are the UPS charges.

I shall be contacting trading standards and SM should make very clear at the point of purchase that the courier they use will apply additional charges over and above VAT and import duty so I will be complaining to them as well.

The last physical Poser package I purchased was delivered from Ireland so avoided this, in truth I have never had to pay customs charges on anything I've purchased before, software, books, DVDs or games, just lucky upto now I guess :-(