But they do tell you about this. Right under your shopping cart it says:

Frequently Asked Questions

1. What is Download Protection?

Protect your purchase with Download Protection. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.

2. What is Backup CD?

Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you on a CD. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.

3. What payment methods do you accept?

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, and JCB. Alternatively, you can also pay by money order or bank transfer.

4. Do I have to pay sales tax/VAT?

Click on the last one and it says: "Digital products sold into some European Countries will have local VAT (Tax) applied. For details click here." All the details are supplied.

EDIT: oops, cross-post. In my experience it is quite normal for the carrier to levy a handling charge. It's not particularly welcome, but is standard practice.

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