**Okay here are my messages to smith micro and their replies.

(ME)
Subject Poser 8 Hair texture not loading   ** Discussion Thread** ** Response (Matt Ko)** 08/13/2009 09:05 AM Thank you for running the test.

Since the Poser 8 textures work, this means that it is not an overall issue, but rather something specific to the textures in the external runtimes.

Here's another test to try. If you still have your Poser 7 installed with the original Poser 7 runtime, attach that original Poser 7 runtime to your Poser 8 as an external runtime. Then load the Figures > CP Partners > VanishingPoint > Banshee ship. Now go to Poses > CP Partners > VanishingPoint and apply either the arctic or navy textures to the Banshee ship, and see if this will work or not (keeping in mind that slower systems may take a moment to load the new texture).

If it does not work, then this will confirm that it is an issue with external runtimes not being able to load their texture files, and we will need to look into your setup in more detail.

But if it does work, then it will mean that the problem is not an external runtime issue at all, but likely has to do with the third party textures that you are using, and we will need to look further into that instead. ** Customer** 08/12/2009 04:59 PM hello,
Yes the textures in the Poser 8 librairies work fin. It is the external runtimes that will not work. No skin textures, no clothes textures, no hair textures.
They all work fine in my poser 7, but not in Poser 8.

When I first installed Poser 8, the figure (V4) skin textures worked (or at least the one I used), but then I had rto uninstall Poser 8 and reinstall it. Then the skin textures would not work (External runtimes) As of right now, I have Poser 8 unistalled until I can find a solution.

I have WIndows Vista and the current IE browser. I have searched the web looking for a solution and so far, no one that I have seen, has this problem.LOL. I do get a pop up when installing poser 8 asking me for permission, and I give it permission. Should I just turn of the permission until after I get it installed and running correctly? I thought by clicking yes on the permission pop up, that I was allowing the full install. Not sure if that is the issue or not.

Thank you so much for your time, I really do appreciate it.

Paula ** Response (Matt Ko)** 08/12/2009 02:47 PM If no textures work at all, not even the built-in Poser content, then that may suggest an issue on your system - perhaps a permissions issue blocking Poser from accessing the directories that it needs to.

First, do this quick test for me. In the Poser 8 Props library, load the Battle_Bob prop from the Poser 8 > CP Partners > VP location. This should load a blue Battle_Bob into your scene.

Now go to the Pose library and go to the Poser 8 > CP Partners > VP > BattleBob location. Load either the red or the yellow Battle_Bob texture and see if it loads or not (not that slower computers may need to take a moment to load the texture).

Does that texture load? ** Customer** 08/11/2009 05:39 PM This happens with any clothes I try to use and now it is happening with all the skin textures I try to use. So ALL textures I am trying to use, like hair, clothes, skin, etc. They all give me the same message.

Yet, I have no problems with Poser 7. ** Response (Matt Ko)** 08/11/2009 02:33 PM My apologies for the trouble that you are experiencing. This could be a result the pose file's extension naming scheme. If the pz2 file extension is uppercase (PZ2) rather than lowercase, or if a filename with an uppercase pz2 extension is referenced, then that could cause problems in Poser 8. The temporary workaround for that is to rename the pose files so that they have a lowercase "pz2" file extension. ** Customer** 08/08/2009 09:55 PM I keep getting this error message whenever I try to apply hair textire from the pose folder on any hair I use:

Texture could not be loaded.
Image map could not be found or there is not enough memory to load.

I used Poser 7 just fine and I am using external runtimes Subject Poser 8 Hair texture not loading   ** Discussion Thread** ** Response (Matt Ko)** 08/13/2009 09:05 AM Thank you for running the test.

Since the Poser 8 textures work, this means that it is not an overall issue, but rather something specific to the textures in the external runtimes.

Here's another test to try. If you still have your Poser 7 installed with the original Poser 7 runtime, attach that original Poser 7 runtime to your Poser 8 as an external runtime. Then load the Figures > CP Partners > VanishingPoint > Banshee ship. Now go to Poses > CP Partners > VanishingPoint and apply either the arctic or navy textures to the Banshee ship, and see if this will work or not (keeping in mind that slower systems may take a moment to load the new texture).

If it does not work, then this will confirm that it is an issue with external runtimes not being able to load their texture files, and we will need to look into your setup in more detail.

But if it does work, then it will mean that the problem is not an external runtime issue at all, but likely has to do with the third party textures that you are using, and we will need to look further into that instead. ** Customer** 08/12/2009 04:59 PM hello,
Yes the textures in the Poser 8 librairies work fin. It is the external runtimes that will not work. No skin textures, no clothes textures, no hair textures.
They all work fine in my poser 7, but not in Poser 8.

When I first installed Poser 8, the figure (V4) skin textures worked (or at least the one I used), but then I had rto uninstall Poser 8 and reinstall it. Then the skin textures would not work (External runtimes) As of right now, I have Poser 8 unistalled until I can find a solution.

I have WIndows Vista and the current IE browser. I have searched the web looking for a solution and so far, no one that I have seen, has this problem.LOL. I do get a pop up when installing poser 8 asking me for permission, and I give it permission. Should I just turn of the permission until after I get it installed and running correctly? I thought by clicking yes on the permission pop up, that I was allowing the full install. Not sure if that is the issue or not.

Thank you so much for your time, I really do appreciate it.

Paula ** Response (Matt Ko)** 08/12/2009 02:47 PM If no textures work at all, not even the built-in Poser content, then that may suggest an issue on your system - perhaps a permissions issue blocking Poser from accessing the directories that it needs to.

First, do this quick test for me. In the Poser 8 Props library, load the Battle_Bob prop from the Poser 8 > CP Partners > VP location. This should load a blue Battle_Bob into your scene.

Now go to the Pose library and go to the Poser 8 > CP Partners > VP > BattleBob location. Load either the red or the yellow Battle_Bob texture and see if it loads or not (not that slower computers may need to take a moment to load the texture).

Does that texture load? ** Customer** 08/11/2009 05:39 PM This happens with any clothes I try to use and now it is happening with all the skin textures I try to use. So ALL textures I am trying to use, like hair, clothes, skin, etc. They all give me the same message.

Yet, I have no problems with Poser 7. ** Response (Matt Ko)** 08/11/2009 02:33 PM My apologies for the trouble that you are experiencing. This could be a result the pose file's extension naming scheme. If the pz2 file extension is uppercase (PZ2) rather than lowercase, or if a filename with an uppercase pz2 extension is referenced, then that could cause problems in Poser 8. The temporary workaround for that is to rename the pose files so that they have a lowercase "pz2" file extension. ** Customer** 08/08/2009 09:55 PM I keep getting this error message whenever I try to apply hair textire from the pose folder on any hair I use:

Texture could not be loaded.
Image map could not be found or there is not enough memory to load.

I used Poser 7 just fine and I am using external runtimes I keep getting this error message whenever I try to apply hair textire from the pose folder on any hair I use:

Texture could not be loaded.
Image map could not be found or there is not enough memory to load.

I used Poser 7 just fine and I am using external runtimes

(Smith Micro: Matt Ko)
My apologies for the trouble that you are experiencing. This could be a result the pose file's extension naming scheme. If the pz2 file extension is uppercase (PZ2) rather than lowercase, or if a filename with an uppercase pz2 extension is referenced, then that could cause problems in Poser 8. The temporary workaround for that is to rename the pose files so that they have a lowercase "pz2" file extension

(ME)
This happens with any clothes I try to use and now it is happening with all the skin textures I try to use. So ALL textures I am trying to use, like hair, clothes, skin, etc. They all give me the same message.

Yet, I have no problems with Poser 7.

(Smith Micro: Matt Ko)
If no textures work at all, not even the built-in Poser content, then that may suggest an issue on your system - perhaps a permissions issue blocking Poser from accessing the directories that it needs to.

First, do this quick test for me. In the Poser 8 Props library, load the Battle_Bob prop from the Poser 8 > CP Partners > VP location. This should load a blue Battle_Bob into your scene.

Now go to the Pose library and go to the Poser 8 > CP Partners > VP > BattleBob location. Load either the red or the yellow Battle_Bob texture and see if it loads or not (not that slower computers may need to take a moment to load the texture).

Does that texture load?

(ME)
hello,
Yes the textures in the Poser 8 librairies work fin. It is the external runtimes that will not work. No skin textures, no clothes textures, no hair textures.
They all work fine in my poser 7, but not in Poser 8.

When I first installed Poser 8, the figure (V4) skin textures worked (or at least the one I used), but then I had rto uninstall Poser 8 and reinstall it. Then the skin textures would not work (External runtimes) As of right now, I have Poser 8 unistalled until I can find a solution.

I have WIndows Vista and the current IE browser. I have searched the web looking for a solution and so far, no one that I have seen, has this problem.LOL. I do get a pop up when installing poser 8 asking me for permission, and I give it permission. Should I just turn of the permission until after I get it installed and running correctly? I thought by clicking yes on the permission pop up, that I was allowing the full install. Not sure if that is the issue or not.

Thank you so much for your time, I really do appreciate it.

Paula

(Smith Micro: Matt KO)
Thank you for running the test.

Since the Poser 8 textures work, this means that it is not an overall issue, but rather something specific to the textures in the external runtimes.

Here's another test to try. If you still have your Poser 7 installed with the original Poser 7 runtime, attach that original Poser 7 runtime to your Poser 8 as an external runtime. Then load the Figures > CP Partners > VanishingPoint > Banshee ship. Now go to Poses > CP Partners > VanishingPoint and apply either the arctic or navy textures to the Banshee ship, and see if this will work or not (keeping in mind that slower systems may take a moment to load the new texture).

If it does not work, then this will confirm that it is an issue with external runtimes not being able to load their texture files, and we will need to look into your setup in more detail.

But if it does work, then it will mean that the problem is not an external runtime issue at all, but likely has to do with the third party textures that you are using, and we will need to look further into that instead.

**