O.K., just so you get your facts straight, the ONLY thing you got right below is the question, "Why do people buy something that comes as a free trial without trying it first?"  I certainly shoud have done that......

The rest of my comments are inline:

Quote -  And why do people post things online like “the support site has very unresponsive” when they have never even contacted the Tech Support department?  I know, because I just asked them (and they responded). No one has ever reported anything like this before.

resp:  You are just wrong here.  I have contacted the tech support site.  Twice.  I've not heard anything back.

** 
**So I’m going to take a wild guess here: Is it possible that you, at some point in the past, “cleaned up” your Libraries by deleting large numbers of “unnecessary” RSR files?

**resp: You're right;  It was a wild guess.  But it's wrong.  I've done none of that.  I've removed nothing that invloved removing ANYTHING from the library directories.
**
 

 
(PzDB uses RSRs to make PNG icons if there is no PNG icon for a given Item.)

 Here’s what that Import status window says:

It read 50,000 files, of those some 21,000 were new Items (that would the first scan of this Library) of those, over 7000 had PNG Icons, and some 13,000 didn’t, and so PzDB tried to find and convert RSRs to PNGs and failed on 100% of those.

 The most probable reason for that is that the RSR files have been deleted. There could be other reasons, certain versions of Poser 6 seemed to have trouble with Icons, If you make content in a third party utility (a pose editor or a CR2 maker) those often won’t have Icons. But many Poser users have come to think of RSR files as trash, and just throw them away.
 

 Resp: This is pretty useful information.  IT would be more helpful in the documentation.

UAC in Vista could cause trouble, but of course we don’t know what OS you’re on  because you haven’t filed a Tech Support request (which you can do at http://www.rocketshipsoftware.com/pzdb/support)

**Resp: Again, I did fill out a request.  (at that above mentioned site).  You might consider sending an immediate response, with a problem ID#, so 1) people can be certain it's been received. and 2) so they have a reference number to use with further e-mail threads.
**
As for “the worst use of $65 that I have made in a long time” well, we certainly hate to hear that, and we will refund your money (upon confirmation of revoking your license) if you like.  But really, don’t you think you should at least try contacting Tech Support first?

Yeah.  Whatever.  I will likely try a third time to fill out a support request, but it won't be for a few days.  Let's see if that helps.