Well, their protocol for dealing with bug reports is not much good, and there is no visibility at all of what bugs they are actually working on.

I reported a problem with Poser 8 Room Help screens (on Mac), and I got the reply "We can't replicate that here. Try restarting Poser".

I won't say what I replied to that suggestion, but it seems they finally got the message that I was reporting a Poser 8 bug (Poser 7 and Poser Pro Room Help both work fine on my computer).

Then today I received an email saying that the case is considered closed because I have not responded to it in four days. What's that about? They won't investigate this bug unless I keep pestering them every few days? So it seems.

I'm actually very much on SM's side in this, but they are not helping themselves.

"If I were a shadow, I know I wouldn't like to be half of what I should be."
Mr Otsuka, the old black tomcat in Kafka on the Shore (Haruki Murakami)