In case of the automated Closed Response, it means either you missed a reply from us where we requested some feedback, or notified you it has been filed (Duplicated and they are working on a solution) and the system is now closing it due to lack of activity on the response.

Being Closed or Solved in the Support System has only to do with your communication on the issue. Unfortunately we will not notify individuals when the fix is available. That will be when the Service Release is announced. If you get the automated response about being four days since the last response, look at the history if you do not recall a response prior to that. There should be one asking for details or letting you know it was filed. That notice only goes out to incidents we have replied to and no response has come back in the past four business days.

ratscloset
aka John