ratscloset - thank you for the explanations. I did not think you had no method, or even that you are mad!

I actually have some sympathy with you for having to work with the limited tools at your disposal, which were designed for individual user support, not post-release bug reporting and tracking.

But clearly some reports are not handled according to the protocol you describe. In my case, the last communication I received said, in effect: "Oh, now we understand what you meant." (following my clarification of the error). No request for further information, no notification that it was under investigation or filed. There was nothing I could add, so I did not reply. Then yesterday: Case closed. Will it ever be investigated? I have no idea.

I have some faith that SM will fix most Poser 8 bugs, big and small. It's just not very nice reporting a (relatively minor) bug, having been encouraged to do so, and then being left wondering if anyone really cares about it.

Of course I know that you and your team do care, and are dedicated to the task - I certainly would not dispute that. These are just glitches.

"If I were a shadow, I know I wouldn't like to be half of what I should be."
Mr Otsuka, the old black tomcat in Kafka on the Shore (Haruki Murakami)