just so ppl can see what we're complaining about :

Vue 6 Easel :  - Date: 12-05-2008 13:16:04

1 VEE-C60-DEM-R Vue 6 Easel English Full Version #31788 $89.99 $89.99   $-45.00 $44.99 Disabled    
* Selected options: Delivery: Physical Shipment
      
Payment Method Credit Card (SMVS)
Subtotal US $89.99
Coupon saving US $-45.00 (BlackFriday_dsqcr485)
Discounted subtotal US $44.99
Shipping Method UPS
Standard Canadian Service Shipping cost US $14.51
Tax cost US $0.00 **
TOTAL** US $59.50

now as you see, shipping paid.

on delivery a further charge of $40.75 was demanded.

this breaks down as :

Duty - 0.00
GST - 9.72
UPS Brokage Fee - 29.55
GST on the Brokage fee - 1.48.

Total COD - $40.75.