Thanks everyone, Pjz99, the files sizes helped a lot.  If I decide to go for it, I can do one, take a breather, and do the next one.

 I found out that one is allowed 3 download attempts in 3 months.

--do have their toll free number.

Tyger-purr, perhaps your friend has a bad landline between the main teleco box (pole or buried) and the demarc house panel.  Mine was a racing 28KBPS until the telephone company replaced that string.  What the telephone company will do is check the noise level to his/her home demarc panel, if noisy, the line will be replaced free of charge (USA).  Jan