Thelby opened this issue on Sep 01, 2009 · 53 posts
keenart posted Tue, 08 September 2009 at 7:10 PM
Yeah, I did a registry clean and total drive delete of everything Vue and e-on.
The problem is I don’t have the three lines on the Vue activation screen anymore to input any code. It is gone even after two installs.
After searching the FAQs I found a short indicating that if you did not fill-in those two lines and hit the big button, or had an interruption, a Null registration, or incomplete registration would be sent to the server and logged as valid. The effect is that the activation cannot find a valid registration and as a result the three lines for Activation will not refresh. You can delete and try to reinstall the Registration, but you cannot get rid of the current Activation Code. Since I can’t wipe their system clean, I can’t get the activation screen back so Tech will have to try to straighten it out.
I am somewhat surprised, I do a lot of Web Forms, and a Required Field would help to stop such an occurrence.
Life goes on, I have the 7 Install codes for the next upgrade. Staying current was my primary concern.
Thanks for all of your help, you got me pointed in the right direction.