Sounds like those might be using morphs created by the artist not the V4 morphs. Make use you in the preferences you have search set to deep. If that does not work, open the pose file and look at the paths and make sure, everything is where it supposed to be for morphs created by artists. Maybe post the path here so we can see it and go from there.

Gary

"Those who lose themselves in a passion lose less than those who lose their passion"