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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: 100% off


kelvinhughes ( ) posted Tue, 15 September 2009 at 3:46 AM · edited Fri, 29 November 2024 at 2:52 PM

but wont download says nothing about having to purchase something before you get it

https://market.renderosity.com/mod/bcs/index.php?ViewProduct=69195


KristiS ( ) posted Tue, 15 September 2009 at 9:42 AM

Hello,

You need to place a n order of $5.00 or more to recieve the free product.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


kelvinhughes ( ) posted Tue, 15 September 2009 at 11:09 AM

dosent say that you need to get it right  it should state that you have to purchase something


KristiS ( ) posted Tue, 15 September 2009 at 2:08 PM

Hello,

It does state that you have to make a purchase in order to get the free product in the front page article.

Please see the link to the article below
http://www.renderosity.com/news.php?viewStory=14718

Thanks again and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


kelvinhughes ( ) posted Tue, 15 September 2009 at 4:27 PM

not the one i wrote about


spatial_frustration ( ) posted Thu, 24 September 2009 at 1:46 AM · edited Thu, 24 September 2009 at 1:51 AM

You do have a direct link to the item on your sidebar with no information that a 5:00 purchase is required until you get to the final page of the shopping cart.  If you click on the free fall banner it takes you to the freefall page with your notification but if you click on the image it takes you directly to the product with no notification. 

There are those that would call this bad business and does not reflect well upon Rederosity as a place to purchase 3D content.  I would say that this is just a web editor error but cannot speak for your staffs intent.

Regardless, justify it how you will, if your customers feel they are being misled then you should as a vendor take action to correct the situation.  Either remove the restriction or remove the links to the item that do not clearly state the requirements for purchase.


kelvinhughes ( ) posted Thu, 24 September 2009 at 2:04 AM

wtg my setiments entirley totally misleading need to get it sorted


KristiS ( ) posted Thu, 24 September 2009 at 10:27 AM

Hello all,

This has now been corrected.

Thank you for bringing it to our attention and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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