I apologize. I think you are referiring to the Automated Response for incidents with no reply after four business days that indicates the incident will be marked solved. To clarify, the announcement for the Service Release will not come from Support, but through the Newsletter and the Automatic Update check in Poser itself. The Support System does not keep incidents open once the issue is reported to the Project Team. Once an issue has been confirmed and reported, it is considered closed, since notification of updates does not come through the Support Console. The notification sent by the system is just that, to let you know the incident will be closed. You can respond to it or you can Log In to the Support Console and reopen it at any time over the next 30 Days if you find you need to update the information or if you have a related question. If I am not correct about this being the response you found rude, please quote the the response you did find rude, I will forward your concerns and comments to the Management.

As stated previously, we are aware of the issue and it should be resolved with the upcoming Service Release. I do not have any available details on when that will be released. Again, I apologize for the confusion. Rest assured that the issue you contacted us about is being addressed by the Project Team for Poser.

Thanks

John Csaky | Customer/Tech Support
Smith Micro Software, Inc. | www.smithmicro.com

At least This is an adequate explanation..  Thank YOU smith Micro..