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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 24 11:50 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Free Fall I made purchase but did not get the Simply Elegant item.

angel2ize opened this issue on Sep 17, 2009 · 5 posts
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angel2ize ( ) posted Thu, 17 September 2009 at 5:40 PM · edited Thu, 27 February 2025 at 12:27 AM

I just made a purchase but there is only a link to my purchase of Touch of Goth by Ilona, and there is no download link for the free fall Simply Elegant, did I miss something . This is only my second purchase. Can I get a link to the item?

Anniebel ( ) posted Fri, 18 September 2009 at 6:43 AM

Did you actually put the Free Fall item in your cart? You have to purchase it like any other product, it isn't automatically given.

The best & most beautiful things in the world cannot be seen nor touched... but felt in the heart.

Helen Keller

My Gallery                       My Freebies                        My Store

StaceyG ( ) posted Fri, 18 September 2009 at 9:29 AM

Yes Anniebel is correct, you have to put the free item offered with purchase in your cart as well as the product you are purchasing for future reference:)

I will let our Marketplace admin know and she can help get that to you this time.

Thank you
Stacey

KristiS ( ) posted Fri, 18 September 2009 at 9:37 AM

Hi angel2ize,

I have sent you a site mail.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angel2ize ( ) posted Sun, 20 September 2009 at 11:04 AM

I didn't receive any site mail.

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