Quote - Here's the thing. I looked in the bug database. It looks like (looks like, mind you, don't kill the messenger) everybody with this problem assumed somebody else reported it. Only two people reported this problem. One of them found he had done something strange and rescinded his bug report.

The other was semidieu, who did not experience the problem himself

BB, something is wrong then. I've reported it to SM also and after John dealt with it initially (but we could not solve it) I was told the following (Incident: 090813-000107):

Quote - I have reported this issue to the Project Team. I could not duplicate the issue, but wanted them to be aware of your report.

Here's another quote from the tech support thread (Incident: 090813-000107), a bit earlier in the thread:

Quote - The Texture issue could be due to a known Bug. Let me know if the file in question has a Capitalized Extension for the Textures used.

Not sure what is going on in the last Scene, other than Poser may be looking for a Texture, this could be related to the above.

That wasn't the issue at all and my issues were reported to the project team. I filed the report, I did not rescinded my bug report at all and the report was sent on to project team. The Tech Support CLOSED the case, but a number of the issues weren't resolved at all.

I reported the issue for sure (and I actually know of at least 4 others who have done so, one of them being Semidieu), there should be at least 5 reports.

I'm not sure if I do trust this anymore..... I reported the same issue when using Poser 7 Pro (yes, it's there also, but not as bad as it is in P8, but still there.) and I wasn't the only one back then. I was told back then by Tech Support that the issue would be dealt with. Yet, they never dealt with it at all and now P8 report are missing as well? They know it's a bug, they've confirmed that twice already, so they should deal with it. I'm getting the feeling that they may not be able to deal with it at all, since P7, P7 Pro and P8 all have the same issue. Perhaps they rather ignore it? I could be wrong of course......

Fact is.... I reported it (along with other issues), bug confirmed, yet the reports go missing, case get's closed and no one knows if it's dealt with or not?

I'm not going to re-file anything, I've spent hours with tech support, doing this, doing that, trying this, trying that and I'm not going to go through all of that again. Tech Support closes open issues more often I've noticed, without the issue being resolved. You get a final reply like 'we're looking into it' or 'we've forwarded your report' and then you never hear back again and the issue stays open. It happened to me 4 times now and none if the issues was ever resolved. I re-filed an issue that wasn't resolved once, to no avail. I'm not going to re-file this whole texture matter again.

It's time that SM will get a different support filling system, one that doesn't close report automatically or one that Tech Support can't close as long as no real solution has been brought forth. Now the case closes after 4 days of inactivity or Tech Support can close it whenever they feel like it. Cases should only be closed when resolved.

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Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(

Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk