Quote - I don't know why/if the problem was reported resolved, but actually not resolved.

The support system that we (customers) can access, auto-closes and marks incidents as "Solved" after a week without an update (and they don't appear to be reopenable).
Whatever bug tracking system the developers use will be where the real status is to be found.

Questions for thinkcooper:
Should a new incidents be open for things not fixed by SR1 ?
Is there any way to find out the real status of bugs previously reported ?