Quote - > Quote - I don't know why/if the problem was reported resolved, but actually not resolved.

The support system that we (customers) can access, auto-closes and marks incidents as "Solved" after a week without an update (and they don't appear to be reopenable).
Whatever bug tracking system the developers use will be where the real status is to be found.

Questions for thinkcooper:
Should a new incidents be open for things not fixed by SR1 ?
Is there any way to find out the real status of bugs previously reported ?

We can't open our internal bug database, it's a very complex system that I have to wrestle with on some days, typically two cups of coffee adds clarity. Tech support will be involved with forum reports, and directly reported issues logged into our system get filtered into the internal bug database. The critical part of it is repeatability. If we can't repeat a bug it's very challenging to track down the problem.

We are already flagging known issues for SR2 and will add issues that arise. So by all means report bugs on the support page. It's the most direct channel. I often check in here, as does ratscloset, and stewer but we aren't always online.