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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

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Subject: How does one ...

Belladzines opened this issue on Oct 05, 2009 · 11 posts
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Belladzines ( ) posted Mon, 05 October 2009 at 3:23 PM · edited Sun, 01 December 2024 at 3:14 PM

go about asking for a refund? i havent done this in a while so not sure about the procedures ....

thanks in advance
sharyn

KristiS ( ) posted Mon, 05 October 2009 at 3:33 PM

Hello,

You would need to contact the vendor directly through our site mail system for the approval of a refund.

We ask that you give the vendor 3 full business days to respond. If you do not hear back from the vendor within this time frame, please let us know so we can contact the vendor on your behalf.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Belladzines ( ) posted Mon, 05 October 2009 at 4:01 PM

thanks kristi!

KristiS ( ) posted Mon, 05 October 2009 at 4:31 PM

You are very welcome : )

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Belladzines ( ) posted Thu, 08 October 2009 at 12:13 AM

ok hi kristi .... its been 3 days since i sent this particular vendor a sitemail stating my query/problem with his product ... and ive checked my sent items and he hasnt read it ...

what is the next step?

thx in advance
sharyn

KristiS ( ) posted Thu, 08 October 2009 at 10:23 AM

Hello,

I will send them a site mail on your behalf and I also have to give them 3 days to respond. Can you please provide me with the order # and product?

I am going on vacation next week so I will not be here. Please contact prestonw@renderosity.com if you have not heard from them or received any type of resolution by next Tuesday.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Belladzines ( ) posted Thu, 08 October 2009 at 2:01 PM

order number is 111648554
and the product is masks v4 merchant resource

i explained in the sitemail to him what was wrong with his product.

thanks

KristiS ( ) posted Thu, 08 October 2009 at 3:10 PM

Thank you very much : )

I have sent them a site mail and an email.

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Belladzines ( ) posted Thu, 08 October 2009 at 4:35 PM

you too thanks!

KristiS ( ) posted Thu, 08 October 2009 at 5:02 PM

You are very welcome : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Belladzines ( ) posted Sat, 10 October 2009 at 1:06 PM

sent an email to preston after hearing back from MaskEdit .... thankyou :-)

Sharyn

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