The number I was given from their 1-800 to get the new serial was 1-613-274-0500, I had to wait on the line for 20 minutes, but they took care of it quickly.<<< Are you saying that you have to call a long-distance number to get a serial number that will work? You can't just use their toll-free line? And then they make you wait online for 20 minutes? Tell me you are kidding!