Well, I tried 3 times to use pzDB with the same results following the minimal advice I received from the free version support person. I sent him the information that he asked for after my first request for a solution as perhaps I didn't explain it properly in my first email to them since he asked for more clarification on what was occuring. The first email was replied to in less than a day. The second has now been 3 days and counting. Maybe it got lost??:) Now,  I know its a trial version but if I am having a problem and not getting a solution for the free version trial then in my humble and definitely not influential opinion this may not be the time for me to even think about buying the program. I already have enough updates and hotpatches for the programs I am fairly familiar with.