Quote - The problem with that point of view Deecy is just this. SM had forums at CP where problems were brought to their attention and instead of resolving them or attempting to resolve them, they closed their forums.

Companies usually have forums so the users can help each other not to do support via them... For support they have email addresses (like e-frontier had, when they had the CP forums) or a ticket system as SM now has. So I doubt you brought anything to anyones attention via the CP forum, if it wasn't for one of the support guys there to forward you problem...