I think it is great the people behind poser product even come on the forums. You don't see that with most products. I had an issue with a monitor a month after I bought it, I could not email anyone from the company, send mail, or talk to anyone on the phone. The closest I got a was a call center in India with some dolts who wouldn't know the difference between a CRT or LCD monitor, and wouldn't let me speak to their boss. At rendo I have seen posts from the poser team who have tried to help with technical issues or give heads up.

Having and issue with something and complaining, are not the same thing.