Well, Duuuuuh! I figured that out for myself, after pondering this screen for a while, and a little deductive logic (because I DID know what I was doing). The problem is that I did NOT navigate to that folder. This is the folder which your program opened when the utility was launched. To get to the PROPER folder takes 10 clicks of the mouse (5 double clicks). Why? As far as screenshots go, I said above, I already have them. I made them while I was waiting for some assistance from you, and before the file was deleted. You are right about one thing, the community really does need something like this, which is why I spent the money on it in the first place. If this product did just half of what it claims, it would be a welcome addition to my tools. As it is, it is just too frustrating to use. BTW - do you ever answer a valid question without some snide innuendo? That's rhetorical - I think I know already. As far as loosing money? Let's see, 3000 sales at $24.95 comes to $74,800.00 - even if you had NO direct sales, and gave half to a vendor, that leaves $37,425.00 for you. Hmmm - you must have high expenses, huh? Or could it be that your business accumen is on par with your programming ability.