I understand that your issue has been resolved. I was just saying that in your first post, you didn't describe the crash at all, which might be why you didn't get the help you wanted in the other forum. I work in tech support myself, and the primary problem in tech support is getting the customer to actually describe the problem. 

I was saying that the first post was like telling a doctor that you don't feel well -- help.

I guess I'm using the wrong analogy.