cyberscape opened this issue on Jan 11, 2010 · 16 posts
ecccoman posted Mon, 11 January 2010 at 4:01 PM
I had exactly the same problem which went from that anoyance to a nightmare. Now I have no library. Happened out-of-the-blue. This is a powerful pc [corei7] which is almost never put online - and then only for occasional windows updates. No firewall or antivirus other Vista.
I have been working with SM tech support and we must have traded at least 30 emails over the past week. I have tried virtually everything & still no library. Tech support has been very responsive, but no solution.
Been booting in Diagnostic mode & turning off everything that comes with start up. Been dumping all kinds of files & forwarding them. Nothing. Been learning quite a few things about Vista, but no results.
I fear the next thing is they will ask me is to reload the OS. Uggh. Still have a few things to try.