I appreciate all the suggestions.  Question:

I have IE 8 on that machine.  Any chance that IE 7 would be better??

Any possibility that an upgrade to Windows 7 would help??

As if I didn't have enough problems.................
After a 1.5 weeks, still no library.  Going back & forth with SM trying various fixes.  In the process of updating Vista, one of the recommended downloads was Realtek something or other.  I did, now I can't get that pc online - some kind of Realtek driver problem..... I am dying here!!!