yes i talked to SM about it and they told me that i could update my video card driver to see if that would work , and that it looked like the problem might be with the windows file and i would need to take the problem with Microsoft so i did  they had a lot on the problem with the ntdll.dll file but only for Win XP not vista 64, so got in contact with them and they said it was not there problem and i would need to contact the computers manufacture, can you see where this is going LOL