Attached Link: http://www.curiouslabs.com

Dear Claude, Are the 5 files present? If so, where? Can you email me their listed sizes and creation dates for comparison against a known good installation? Try running Scandisk and Defrag. Also do a virus check. Try looking at your Windows Registry. Do this: 1. Select START>RUN and type REGEDIT in the box that appears. Hit [ENTER] to launch Regedit. 2. Use the EDIT>FIND feature to search for "Metacrations" and "Curious Labs". Press [F3] to keep searching after the first hit. 3. DELETE all references to the Poser on your removable drive. KEEP all references to your fixed drive. And be sure not to trash any entires for other Meta software (such as Bryce). CAUTION: This may cause your installation on your fixed drive to stop working. Also, DO NOT delete any other items in the Registry aside from those related to Poser, since we don't want to bring down any other applications while we're at this. Try Poser again. It should work. The problem I think boils down to the installation on both your removable and fixed drives. Somehow, somewhere, something went wrong. I am confident that 15 minutes in front of your computer would allow me to solve your problem, however it's very hard to do this by 'remote control' so to speak. Also, with the 2 installations, simply deleting and reinstalling Poser may or (as history proves here) not work. Could you insert your removable drive with Poser on it and run the uninstall for that installation? As an extreme resort, you could: 1) Backup your custom content to a separate set of folders. 2) Manually delete the folders Poser is installed in. 3) Run REGEDIT and completely remove ALL references to Poser (every last one of them) 4) Reboot 5) Do a clean installation. If you have Pro Pack, install in this order: - Poser 4 from CD - Pro Pack from CD - Pro Pack SR-2 from our Web site - Run Poser and enter both serial numbers NOTE: When installing, be sure that ALL other applications and services are disabled, ESPECIALLY antivirus, firewall, and system utilities (Norton, etc.). If the above all fails, I'll have a QA engineer contact you directly for further evaluation and diagnosis. That said, I can't imagine why it woud fail if you've effectively cleaned the slate. I see nothing in your system config as I have it that would preclude a normal installation. Thanks again for your ongoing patience. Anthony Hernandez Curious Labs