Often I find that customers buy repeatingly products from my store, a few group buys (almost) everything I create. But I very much hesitate to write to them personally to say thank you as many customers will take this as a kind of spam or at least feel a kind of pressure to buy more. That's the reason for me to put a Thank You in each readme and for releasing free items here and there and especially during the holidays. Sometimes, when a product reaches a kind of anniversary (500th buyer, 2 years old or such, 600 units sold) I am sending out a link to a little gift to all buyers - and I do not expect a Thank you although, of course, feedback is a nice thing.

My personal opinion is that the customer has a right to buy and use a product without being asked something by the vendor: Neither for a review nor for something like "Nice that you say Thank you, I promise I'll buy again".

I somehow understand your feelings but on the other hand many people don't like that "Thanks for your purchase! Do you need something else?" behaviour you find in many shops in town.

I'm not always right, but my mistakes are more interesting!

And I am not strange, I am Limited Edition!

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The Home Of The Living Dolls