Quote - What factors lead you to that feeling?  I truly want to combat this whenever possible.  There have been multiple service release showing our dedication to fix the products and bugs, we took serious user input and invited a public beta on this version and have tried to increase our communication with users.  We are trying pretty hard here to make you feel like we aren't corporate!  Do you have any suggestions on ways we could communicate that better?

For what it's worth, you could have left your own forums open, not that it would matter much, since the staff hardly ever participated in them at all, except for making announcements. The only way to communicate better is to actually communicate. Mostly we see announcements made, not answering or helping or even sharing thoughts. The times people from SM come in here to post is mainly to set the record straight or to announce something.

Even great tools like blogs, twitter & facebook are only abused by SM staff to make announcements. I choose abused is on purpose, since that's not what those tools are for, they're to communicate, tell people what's happening, not to make the next CP sale announcement or telling us PP2010 is out.

All the SM staff needs to do is truly start communicating, not just pop in to set the record straight, SM staff seems to have that habit. Then people reply to the posts made by SM staff here, but no one from SM even takes the time to reply, unless another record needs to be set straight.

If you want increase communication with users you have to start communicating with us, not talking at us. But that has been the problem for years, there isn't any interaction.

Perhaps you could consult BB about these matters also, at least he's doing a pretty good job communicating, but he's not staff. I've got the feeling that as soon as he would be (doubt it will ever happen), communication with him would stop as well.

Artwork and 3DToons items, create the perfect place for you toon and other figures!

http://www.renderosity.com/mod/bcs/index.php?vendor=23722

Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(

Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk