Forum: Vue


Subject: Vue 8.4 Infinite - Build 50777 new patch

Peggy_Walters opened this issue on Mar 04, 2010 · 53 posts


3DNeo posted Wed, 31 March 2010 at 8:43 AM

Quote - I have posted there, too, hoping someone who is a subscriber will post the bugs also, because since I'm not a subscriber, my bug reports for 8.4 don't get attention.

Kind of weird that subscribers, in theory, pay less for Vue and get EEF support while non-subscribers pay more (if they also buy the .5 releases) and just get Vue with no support.

Maybe E-on's plan is for the non-subscribers to pay for the subscriber's support?  Or they increased their customer base 10-fold by offering subscriptions, but are now losing money because they are forced to give out .5 releases for free on a routine basis and so not much effort is put into Vue's quality control until a new .0 release begins its push?

Who knows.  We'll see how the 3D economy is a year from now.

Personally, I don't think that is how it works in terms of reporting bugs. As long as you have a valid serial number that is registered with e-on and post on the official e-on Vue 8 forums, it should be the same regardless. The only difference is there was SUPPOSED to be guaranteed tech support on the paid for forums when you posted an issue they would respond in 24 hours. Now, I must say that many on that PAID forum are complaining because if you look at the posts there as an subscriber, it is totally dead. There is no one patrolling that forum either and more than several people that paid for that support are complaining about this. We PAID for someone to be there and for a guaranteed service that no one seems to be getting.

So, I don't know what is going on because even those that PAID more for their special tech support and EFF are not seeing ANYONE helping or responding to posts in that forum. It's as though e-on is having lots of trouble leaving some in that forum to wonder just how stable e-on is given the service they are not receiving. It sure seems like there have been cut backs at their company, at least from their tech support/programmers.

Jeff

Development on: Mac Pro 2008, Duel-Boot OS - Snow Leopard 10.6.6 & Windows 7 Ultimate 64bit, 2 x 2.8 GHz Quad-Core Intel Xeon , 10GB 800 MHz DDR2 RAM, NVIDIA GeForce 8800GT.