Quote - Im thinking that there are known problems with this software and that those associated with development of this software task themselves with the job of smokescreenery. Generally speaking, Ive dealt with companies where a problem(s) exist and the first thing they do is blame everything else.

So, what did Smith Micro tell you was the problem on your side? Did you even contact Smith Micro? Or do you expect them to magically fix problems they don't know about?