Dr Zik, I've purchased 3D items from Bbay, Renderosity, and Zygote; and Renderosity DOES have a live person you can call and talk to (Yvette at Bondware). I have a problem with my connection timing out during long downloads, and it would have been maddening to have dealt with this without talking to a real person in resetting my downloads for problem files. The three major brokers for Poser props and figures have wonderful customer support, and I'm happy with my experiences with all of them.