Basically Poser tech support is at Smith Micro but I was just told on the phone that they only give support for Poser and the Poser characters, if it's a Daz product no support. Called Daz tech support and was informed that Daz does not support Poser only Studio. Product works fine in Poser 8 but not in Poser 2010. As far as it being a more serious problem than Poser wondering where you get that since the problem only happens in Poser 2010 and no other program?