I encourage anyone with an issue to contact Support. If you have an issue and you do not report it, Smith Micro will most likely will not know about it. Provide details of both your system and the issue.

Support will try to duplicate the issue and will offer various different tests and things to try. These are both an attempt to resolve the issue and also to isolate the cause.

Answers with explanations as to the possible cause are trying to explain to both the user and in the case of the forums, other users, why they encountered such an issue.

If you have Poser 8 and are having issues with SR3 (or the program in general) when you contact Support, put Attn: John in the Subject and I will hopeful get the incident to respond to you directly. There have been very few issues reported to Support by users of Poser 8 SR3. Most all of those are resolved (the Library Issue is one that is common with users of specific Security Software as are corrupted Preferences)

ratscloset
aka John