You could call them at 1(800)267-5170, a toll free number, but first try doing a ping or trace test... I don't know what type of computer you have but if you have a window or a mac, go to this site NWTools.com and use Trace. That will probably tell you where the blockage is and the amount of time it took to complete. Type in the form box, daz3d.com and click on go. Hope this helps.

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OS: Windows 11 64-bit
Poser: Poser 11.3 ...... Units: inches or meters depends on mood
Bryce: Bryce Pro 7.1.074
Image Editing: Corel Paintshop Pro
Renderer: Superfly, Firefly

9/11/2001: Never forget...

Smiles are contagious... Pass it on!

Today is the tomorrow you worried about yesterday