Have you tried getting the download version? You get the password, right at the site. There are 2 links to it in the Amapi forum. Once you get the hang of the tools, and, what they can do, Amapi rocks!!! It would be well worth the time to download it. I got a Vue cd from a magazine, and it took forever to get the password set up, as the link on the cd would not open, etc. What I finally did was go to their site, and email them a little s.o.s. They mailed me a password. You might want to try that with amapi, although the free version is by tgs, and, eovia now owns it.