sigh...

When you introduce yourself to someone for the first time, look them in the eye. Ask their name. Ask it and USE it. Nothing people love more than the sound of their own name...lol.

As for smiling at people - if you have a shy smile and you don't look people in the eye and your eyes don't smile, people can tell. Then it just looks like you're up to something sneaky and people are taken back. So if you smile, smile genuinely.

Laurie