Shawn 

SR2 didn't give me this same problem.  I think it E-filed for the serial number.  I am thinking that I have never had a physical copy of the serial number.  Smith Micro has deleted the entry in their online help files even though I have the confirmation email from then when I purchased it.

All unnecessary.

I could have to keep the numbers and have them ready thats true.

But they mass produce these its very easy for them to solve this problem for ALL their customers.

If they are going to have an online database and not send me the serial number then they should actually maintain it and not cause me grief for every update.

If the serial number was where it should have been on their DVD or inside the cover I would be set.

If they had given it to me via email I would be set.

If they just assumed on SR updates that I legally owned the software or checked my mac address against a database that would have been fine.  Or had me log in to get serial number like they did before that would be fine also.

Its like windows answer to problems is always well you should have known to do this or that contrasted with apples answer which is to eliminate the problems.

if smith micro insists that i sign up with them then they need to keep my serial number.  Renderosity can do that, Daz3d can do that.

I am to blame I agree in the same sense that I am to blame every time I want my windows box to do some thing trivial on my mac because I don't know the key sequence that would have taken a real education in their software instead of being obvious on a mac.  Was trying to change font size in adobe writer today, you would think something like that would be obvious right?  wrong lol.

But I won't buy their software again unless I have to.