I realize people lie on the internet so I have included a pic.

I am on my 5th go around with tech support.

Their position as currently explained to me is that they will not provide the serial number.

I have paid $1600 buying renderosity content which is why I am posting here (order numbers are visible in the photo).  You the forum may not care about wether poser 8 SR3 killed my computer.   I completely understand that.  But I am a paying customer of Smith-Micro that has had their software stolen by a routine patch.

I understand most of you are conditioned to view that as normal.  Like when your bank screws you on fees etc.  

But the facts remain yesterday I had working software I paid for in full and today I don't because I followed smith-micro's patch advice.

Would you accept your car not starting until you can scan in your pink slip based on advised minor bug fixes in the software?