thanks everyone.....I did run the compatibility troubleshooter on the update....and it didn't make it work.  As far as I know, cause I haven't actually used it yet,  the program itself is okay. 

Using 64 bit....but did not watch where it installed.  And no, I won't disable anything.  I barely know how to turn this thing on and off, so I don't mess with much else.  LOL

Will go get the 5.5c and hope that will work.

Thanks again folks.