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I haven't looked, but I imagine they have something in the TOS about not being responsible for typographical errors in communication in order to protect themselves, otherwise they would be in deep doggie-doo if they have someone who has a high rate of inaccuracy when typing.

That's certainly possible - I haven't checked.  Thing is, I still think the response was poor customer service given the circumstances, and I also believe that a particular other 3d store I will not name (but it has 3 letters) would have handled it completely differently.

I am not doubting the rep's word, but is equally likely from the evidence (ie the emails) that that person just gave me the WRONG answer rather than made a typo - and it was sent back to them and then back to me a second time when I thanked them  - so it was missed AGAIN.

I am not feeling that the person is horrible for making this error, no matter WHAT error was made. We ALL make mistakes.  I just feel that Renderosity's response was wrong.  The very LEAST they could have done was to have offered to check with the vendor to see if the vendor would honor the sale, and then honor their half as well if the vendor agreed.  But that was not suggested - I was just pretty much told "too bad, so sad",   

It makes me wonder what the point is of ever asking a question to clarify something here, because they can always claim deniability and say it was a typo (again, not saying that it wasn't one in this case, just that they could always claim it no matter if it was or wasn't).  Things could have been phrased differently in the email as well - like "if the sale end date is July 31st, the sale actually ends at 11:59 on the evening BEFORE that".

I think Rendo has great products, and the reps are very nice - this person certainly was just following company policy - but this company has gone far downhill in my estimation by the way this was handled.

Cheers,
Alisa

RETIRED HiveWire 3D QAV Director