I'm a mod at Illusions forums.  Can't imagine what the problem might be.

 Try contacting Jayme at contact@illusions-designs.net.  If you don't get a response you can email the details to me at my personal email at velvetmoxie@gmail.com.  If there's a problem with Jayme's emails I can help you from this end.  I'm in the midst of working on my Mom's funeral which is Friday morning but if you can't get through to Jayme  I'll jump in as admin and help you out..

 Forgive me...I might not be able to till Friday afternoon because of the funeral but at Illusions we pride ourselves on customer support--and support you will get!  Under any other circumstances I wouldn't ask you to wait till Friday but I hope you understand.  Any problems are usually resolved immediately; I'm just in a bind time-wise with family and the funeral and all right now.