You can put the crown away.
What you described has nothing to do with you.
In fact you said yourself in your message title. HP Screwed up.
(Unless you changed your name/handle to HP and were being frugal ;) in having the PTB at Rendo to change it for the forums ::biggrin::)

"Few are agreeable in conversation, because each thinks more of what he intends to say than that of what others are saying, and listens no more when he himself has a chance to speak." - Francois de la Rochefoucauld

Intel Core i7 920, 24GB RAM, GeForce GTX 1050 4GB video, 6TB HDD space
Poser 12: Inches (Poser(PC) user since 1 and the floppies/manual to prove it!)