When I tried to install from the Vue9Infinite_Downloader, I got an error message (code #149), and when I tried again, another message indicated the downloader was outdated and I needed to contact e-on to obtain a new downloader.

I feel silly asking this question, but I when I try to fill out the e-on Technical Support form, none of the options/reasons for the contact fit as Vue 9 is not included in the options list yet.  Whatever I chose, the form asks for a product and a serial number, however, only my existing products and numbers are shown.

Does anyone know of a "generic" option?