Quote - If you have a graphics program such as Gimp, Photoshop or Paint Shop Pro I would suggest posting a screen capture of your Poser 8 screen showing what it looks like when this problem occurs. This could help in narrowing down the cause.

I could do this but it wouldn't show any meaningful information.  Nothing is visible on the preview screen (except the ususal background colour) yet the character/object/whatever is shown as installed.

Thanks for your input.

I've now raised this with Smith Micro support  - awaiting reply.  If I get a solution, I'll report back