Wow...    that's sad. It really is a shame since they have some really good training. I did get a response just late last night telling me that I could download the training as well. I usually always get the DVD's and don't need the training right away. I figured if I ordered just before Christmas I would get it before New Years. Since that didn't happen and with no email responses, I was WAITING. Fortunately I've got the downloads now.

Though no reason for the delay or any personal response was provided. Apparently Nick doesn't understand the role that customer service plays in a business. If I screwed up with a client - and there have been a couple of times in ten years - I make it right by either sending something overnight or doing something extra AND apologizing. Apologizing can go a VERY long way to mending the bad feelings of a screwup.

I consider AsileFX training top-notch. Just going through these training videos I have found them VERY useful and know that my work will end up being much better for them. It's just a shame that this transaction has been tainted by poor customer service. I worked in Retail for nearly 20 years - customer service was "beaten" into me.  :)