Unfortunately it's not that. I emailed him directly from his sales email that he sent me (and of course the website too) and it took more than a week to get back to me. I responded then to an email he sent me just the other day and still nothing - it's been more than 48 hours. As his website says...  will repsond within 24 to 48 hours.

I'm sure that he is a fine person, but he doesn't really know how to run a professional business with good customer service. Considering this incident, I am soured on even checking out what new he has to offer. I'll be perusing through Geek-At-Play and buying their stuff before I check out AsileFX again. And I find that somewhat depressing since he probably IS a good guy and seemingly knows his stuff. But if you don't have good customer service, you WILL lose customers. And right now...  that customer service gets one star out of 5 - that one star is for sending me the download link.

I wish him luck, but until he takes customer service seriously I won't be back.