what you call Snarky was actually Practical.

 

the software does not do what you want.

you have been offered several solutions to the issue, that you've rejected.

you have the chance to get a refund.

 

ergo, get a refund. see, Practical.

 

 

now if you want snarky, pointing out your complaining in a public forum about a company not known for it's communication skills to a audience that think you, yourself, is being unreasonable and have tried to help you but been told you don't want the help, you want things to be the way YOU want.

now, that could be snarky. whatcha think?

Airport security is a burden we must all shoulder. Do your part, and please grope yourself in advance.